Hanover Scotland appoints new director of customer services

Taking up the post at the housing association in August, Ms Wilson will initially focus on the review of Hanover’s service model and will design a new approach to better illustrate the business’ happy customer strategy.

With 25 years of experience in the housing sector, she will bring a wealth of knowledge in local authority strategic planning and economic development, as well as housing association service redesign and development.

Ms Wilson joins from Viewpoint Housing Association where she has led a variety of major change projects across housing, care and support services.

Commenting on her appointment, Ms Wilson said: “It is a great honour to have been named Hanover Scotland’s new director of customer services.

“I’m looking forward to joining my new colleagues and working with them to deliver on Hanover’s mission to provide excellent services to meet the housing needs of Scotland’s older people and to support them to be as independent as possible.

“I would like to thank Jean Gray and all my colleagues at Viewpoint for the support they have given me during my time there and wish them all the best for the future.”

Hanover chief executive Angela Currie said: “We are really excited to have Esther join our organisation at this important time.

“She is such a highly respected and well-known housing professional with an exceptional track record.”

The appointment comes after Hanover was awarded a gold accreditation for its commitment to employee wellbeing by the organisation, Investors in People, becoming the third housing association in Scotland to achieve this award.