Operations Manager – Professional Conduct Team – Law Society of Scotland

Permanent, Full time, 35 hours per week

Salary: £54,000

It is an exciting time to join the Law Society of Scotland. Due to an internal promotion, we have an opportunity within the Professional Conduct Team for an Operations Manager who is a proven people manager and has excellent technical legal skills. This role provides day-to-day operational management to a team investigating conduct complaints about Scottish solicitors and plays an important part in protecting the public, maintaining confidence in the legal profession and upholding proper professional standards.

The Law Society of Scotland is the professional body for over 13,000 Scottish Solicitors and with over 150 staff members, our primary focus is to support a thriving profession of high quality and trusted Solicitors in Scotland with access to justice for all.

At the centre of our organisation are the values of Respect, Openness, Progress, Inclusion, and Integrity which drive our teams to deliver the best possible service for the legal sector and beyond.

Key Responsibilities for this role

• Manage and support seven Reporters to ensure conduct complaints about solicitors are dealt with to a high standard in accordance with procedures, standards, deadlines and key measures. This includes providing advice, supervision, guidance, allocating work, building capacity and addressing any performance issues constructively.

• Provide high quality legal advice, guidance and support in relation to our legal duties and the conduct of disciplinary proceedings.

• Develop and implement improved processes, policies and practices to ensure work is handled efficiently.

• Monitor management information to identify trends and improve performance. This includes collating and reporting on key strategic measures.

• Monitor, review and respond to data protection matters, including Subject Access Requests and data destruction, to ensure the Law Society fulfils its data protection obligations.

Key Knowledge, Skills and  Experience:

• A Scottish solicitor with an unrestricted practising certificate.

• Significant experience of at least one of the following: professional regulatory or disciplinary proceedings; litigation; or administrative law.

• Experience of managing a team.

• Demonstrable success in change management and performance or process improvement initiatives.

• Experience of developing and delivering priorities within operating plans which align to organisational strategic objectives.

–          Highly developed interpersonal and communication skills.

–          Excellent analytical skills and ability to understand and solve complex problems.

For more detailed information, please refer to the full job description and person specification.

What we offer our employees?

We offer a comprehensive benefits package to support our colleague’s professional and personal needs. Some of these include:

• A hybrid working environment.
• Flexible working, to allow you to work around your lifestyle and commitments.
• 30 days holiday plus bank holidays
• A competitive pension provision scheme
• Excellent family friendly benefits
• Learning and Development opportunities to enhance your skills or through programmes leading to professional or academic qualification.
• Private medical insurance
• Various health and wellbeing benefits such as confidential counselling services, bike to work scheme, eyecare, and offers on well-known brands through our lifestyle savings offerings.

The Law Society of Scotland is an equal opportunities employer, and we welcome applications from candidates with diverse backgrounds. We hold an Investors in Diversity Award in recognition of our commitment to advance fairness, respect, equality, diversity, inclusion and engagement within our organisation and the Scottish legal sector. More information can be found on our Equality and Diversity page. 

We are always on the look for new talent to join our incredible workforce. If you are looking for a new opportunity within the society, we would love to hear from you!

You can find out more information about the law society and this role on our website. If this opportunity sounds like the one for you, click Apply now.

This vacancy will close at 12 noon on Thursday 20 June 2024.

For applicants selected for interview, it is anticipated that interviews will take place during the week commencing 8 July 2024. Interviews will preferably be conducted in person but an interview via Teams can be accommodated.

We do not provide feedback to applicants who are not selected for interviews.